Delivery and Returns
Delivery
UK Deliveries (mainland UK and Northern Ireland)
- We will send your order in the UK for £4.95, using Royal Mail Tracked24 service.
- UK orders over £45 have free delivery!
UPS Delivery (mainland UK and Northern Ireland):
- £12 for UPS delivery. Please note that next day delivery is not guaranteed by UPS and they do not deliver at the weekends.
Europe (including Eire)
- Shipping costs will be calculated at checkout. Costs are calculated by order weight as follows:
- Royal Mail International Standard
- up to 500g £8.00
- up to 1kg £10.00
- up to 2kg £13.00
Rest of World
- Shipping costs will be calculated at checkout. Costs are calculated by order weight as follows:
- Royal Mail International Standard
- up to 500g £11.00
- up to 1kg £16.00
- up to 2kg £22.00
Please note that the customer is responsible for paying any applicable taxes or duties on orders placed outside the UK.
Returns, Refunds and Faulty Products
Our returns policy for non-faulty items lasts for 30 days, after which time we will be unable to offer you a refund. If you would like to return a product it must be in perfect, re-sellable condition and in its original packaging.
Please return your item to The Crafty Kit Company, Unit 7, Prora Steading, Drem, North Berwick, Scotland, EH39 5LN. Please enclose the original invoice.
You are responsible for paying all postage and packaging costs for returning non-faulty items.
A refund will be issued after we have received and inspected your returned item.
If you receive an item which is faulty or incomplete, please email us at info@craftykitcompany.co.uk.
If you are unhappy with the results of making your kit, see our unique guarantee.
Unfortunately, we are not able to refund VAT paid on orders made from our UK mainland site. Whilst UK law states that we can reduce the cost of our online sales to accommodate zero rated VAT purchases, we are not obliged to do so.